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Your privacy is important to us. This privacy statement
covers the site novahotels.ca. We want to make your experience
on our website enjoyable and to foster your trust in eCommerce
as a whole. Because we want to demonstrate our commitment
to our users' privacy, we have agreed to disclose our information
practices.
This privacy policy is an integral part of our website and
the services offered to you, if you do not agree to our privacy
policy, you should not use our website.
If you have questions or concerns regarding this statement,
please contact our customer service team at customerservice@novahotels.ca
Information that you provide us:
General Information (the reservation aspect
of this section is a little redundant with the reservation
section below)
When you book a reservation on our site you provide your name,
address, telephone number, fax number and e-mail address.
This information is collected on the reservation form for
several reasons including: (1) personal identification; (2)
to complete hotel reservations; (3) to allow us to contact
you for customer service, if necessary; (4) to customize the
content of our site to meet your specific needs; and (5) to
make product improvements to novahotels.ca. As a customer
you will occasionally receive updates from us about special
offers, new novahotels.ca services, and other noteworthy news
items. However, you may always decline to receive these e-mails
and fax messages by contacting our customer service team at
customerservice@novahotels.ca
Reservations
When you book a reservation through our site, we ask you to
provide personally identifiable information by filling out
and submitting an online reservations form. This information
includes your name, home or work telephone number, fax number,
e-mail address, and your credit card number, expiration date
and billing address. We use this information to process and
book your reservation and to notify you of your reservation
status by e-mail or fax.
We also ask you for personal information about other people
for whom you are booking reservations. We use this information
only to reserve the room with the hotel and if you request
it, to send each person an e-mail notification of the reservation.
Cookies
Cookies are small pieces of information stored on your computer
tied to information about you. We use both session ID cookies
and persistent cookies. For the session ID cookie, once you
close the browser, the cookie simply terminates. A persistent
cookie is a small text file stored on your hard drive for
an extended period of time. Persistent cookies can be removed
by following the Web browser help file directions.
We use cookies to track usage of the guest path and to serve
advertisements through our advertising networks. Most Web
browsers automatically accept cookies, but if you prefer,
you can edit your browser options to block them in the future.
If you reject the cookie, you may still use our website. The
only drawback to this is that you will be limited in some
areas of our website. Persistent cookies enable us to track
and target the interests of our users to enhance the experience
on our website.
Log Files
Like most standard website servers we use log files. This
includes internet protocol (IP) addresses, browser type, internet
service provider (ISP), referring/exit pages, platform type,
date/time stamp, and number of clicks to analyze trends, administer
the site, track user's movement in the aggregate, diagnose
problems with our servers and gather broad demographic information
for aggregate use. IP addresses, etc. are not linked to personally
identifiable information.
Customer Service
We communicate with users on a regular basis to provide requested
services and in regards to issues relating to their reservation.
We reply via e-mail, fax or phone in accordance with the user's
wishes.
Legal Disclaimer
Though we make every effort to preserve user privacy, novahotels.ca
may be required by law to disclose information you have provided
by obtaining our services. Novahotels.ca may also disclose
information against someone who poses a threat to novahotels.ca's
interests (such as customer fraud) or whose activities could
bring harm to others.
Affiliated Websites
If you were referred to novahotels.ca from another website,
we may provide personal information about you to the referring
website. Although novahotels.ca believes that the website
companies from which you were referred are reputable companies,
we have not placed limitations on the referee website companies
from using or disclosing your information without your permission.
Therefore, we encourage you to review the information privacy
practices of any website that referred you to novahotels.ca.
Links
This website contains links to other sites. Please be aware
that we, Nova Hotels Inc., are not responsible for the privacy
practices of such other sites. We encourage our users to be
aware when they leave our site and to read the privacy statements
of each and every website that collects personally identifiable
information. This privacy statement applies solely to information
collected by this website.
Security
Novahotels.ca takes every precaution to protect our users'
information. When users submit sensitive information via the
website, their information is protected both online and offline.
When our reservation order form asks users to enter sensitive
information (such as credit card number), the information
is encrypted and is protected with the best encryption software
in the industry - SSL. While on a secure page, such as our
order form, the lock icon on the bottom of web browsers such
as Netscape Navigator and Microsoft Internet Explorer becomes
locked, as opposed to un-locked, or open, when users are just
surfing.
Contact Information
If you have any questions or suggestions regarding our privacy
policy, please contact our Nova Hotels Inc. team, customerservice@novahotels.ca.
Postal address:
Nova Hotels Inc.
Suite 500
159 Airport Road
Edmonton, Alberta T5G 0W6
CANADA
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